Profitable Hospitality Podcast

Do some of your staff have chronic financial problems? Modern life is expensive, but we’re talking now about constant money shortages, borrowing from family, debts with friends and overdue bills. Gambling temptation is everywhere we look – online, phone apps, sporting games, poker (slot) machines in pubs and clubs, and of course casinos. Chances are some of your staff need help.

Ken Burgin interviewed Gerard Byrne form the Salvation Army’s Addiction Help Services – they work with people whose lives are affected by drugs, alcohol and gambling. We talked about how to identify and talk to someone with a gambling problem, how to refer them for help, what treatment may involve and how to educate all your staff about the problem. If you need help, or know someone who does, contact the Salvation Army on the link above, or the Gambling Help Line.  https://www.gamblinghelponline.org.au/

Direct download: 242_Helping_Staff_with_Gambling_Problem.mp3
Category:business -- posted at: 12:31pm AEST

Overseas workers have become an essential part of the Australian hospitality workforce, just as they are all over the world. But that doesn’t stop immigration from being a political football, which means unpredictable changes in government policy that makes workforce planning difficult. In April 2017, changes were announced on who can work in Australia, and their rights to become a permanent resident.

To help us navigate these changes, Ken Burgin talked with Justin Browne of Edupi Hospitality Immigration Specialists. Justin has many years of experience in hospitality, and now with immigration. We discussed the type of workers who want to work in Australia, the skills they have and how to help them settle into a new culture. We also discussed the costs and paperwork involved, when extra training is needed, and options for people who want to work in a rural area.

Direct download: 241_Immigration_Update_for_Australian_Restaurants.mp3
Category:business -- posted at: 9:00am AEST

Do you have good, up-to-date Job Descriptions for everyone working in your business? Sometimes they’re filed away where no-one can find them. Or describing business activities that are way out of date. A well-written Job Description can be a powerful guide and tool to help with recruitment, performance management, training and even termination.

 In this interview, Ken Burgin talks with Doug Kelsall, the Talent Division Manager of Benchmarque. He’s recently revised and updated the library of 24 Job Descriptions available for download at Profitable Hospitality, and we talked about what is included in well-written JDs for managers, line staff and trainees. We discussed essential duties and responsibilities, the importance of a purpose statement, accountability, knowledge, experience, qualifications and measuring performance.

Direct download: 240_How_to_Use_Job_Descriptions_for_Better_Performance_1.mp3
Category:business -- posted at: 8:34am AEST

Teamwork: everyone believes in it, and there are thousands of books written about it, but it’s more often talked about than actually achieved in most workplaces. On the sporting field the benefits are obvious, with different skills working together to chase a common goal… winning!

In this podcast, Ken Burgin looks at all the elements that make for successful teamwork, including shared goals, good leadership, measuring results, solving problems, a combination of skills, and the value of coaching to improve performance. A strong and happy team creates a vibrant business with excellent service, a great product and a growing reputation. It won’t take long to improve your team’s performance and the profits will follow!

Direct download: 239_Creating_good_teamwork.mp3
Category:business -- posted at: 8:48am AEST

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