Profitable Hospitality Podcast

The world of speciality coffee is getting bigger all the time! It’s no longer just based in Australia and North America, but also growing strongly in the traditional coffee-drinking countries in Europe, and enjoying incredible growth in Asia. To maintain the high standards expected of specialty venues, good training is essential.

In this podcast, Ken Burgin talks with Ellie Hudson, the Director of Professional Development at the Specialty Coffee Association of America. We talked about practical skills, sensory awareness, global knowledge and the importance of business owners keeping up with modern coffee trends. We also discussed the variety of training methods – coaching, tasting, quizzes, videos, visits to roasters and using mobiles as a training delivery mechanism.

Direct download: 238_Talking_About_Coffee_Training_and_Education.mp3
Category:business -- posted at: 9:00am AEDT

Do your staff have one eye on their mobile phone and one eye on their work? Social media is all around us, and digital distractions are plentiful. It’s easy for social media clumsiness to turn into a big issue if the wrong comments and photos are shared by staff. In many cases, they don’t realise that they’ve done the wrong thing – guidance is essential. A comprehensive and easily-explained Social Media Policy is a very important part of your staff management toolkit.

In this interview Ken Burgin talks with Richard Edwards of Whites Legal, a Melbourne firm specialising in hospitality businesses. He’s helped many owners and managers with employment issues, and has drafted the Social Media Policy that is available to download from the Profitable Hospitality website.

Direct download: 237_What_to_Include_in_a_Restaurant_s_Social_Media_Policy.mp3
Category:business -- posted at: 9:00am AEDT

In this podcast, Ken Burgin talks with restaurateur Brett Carboni of Tsunami Restaurant in Perth. We talked about growing his business from when it started in 1998, change and development through the GFC and economic changes, menu changes and building the function side of Tsunami. Plus the importance of constant marketing, how he uses social media and keeping his professional knowledge up-to-date.

We also discussed the growth of his SuperSake importing business, and how he promotes sake sales through festivals, tastings, special dinners and public education. He even writes the SuperSake blog while doing his workout at the gym in the morning!

Direct download: 236_Running_a_Successful_Japanese_Restaurant__Sake_Business.mp3
Category:business -- posted at: 10:07am AEDT

A comprehensive and easily-understood Staff Manual is an essential tool for modern restaurant and foodservice management. Especially as employees are usually the biggest concern (and cost) for most operators: recruitment, hiring, productivity, behaviour, guidance and occasionally, dismissal. Just relying on team spirit and people ‘doing the right thing’ is not enough – it’s important to be ready for every situation.

In this interview Ken Burgin talks with Richard Edwards of Whites Legal, a Melbourne firm specialising in hospitality businesses. He’s helped many owners and managers with employment issues, and has drafted the suite of Staff Management Policies that are available to download from the Profitable Hospitality website.

Direct download: 235_What_to_Include_in_Restaurant_Staff_Manual_1.mp3
Category:business -- posted at: 9:00am AEDT

1