Profitable Hospitality Podcast

A good children’s menu is about more than just attracting families to eat with you. It can also be an important way to build your reputation, positioning you as a place that children enjoy and the food is healthy. You don’t just drop everything into the deep fryer.

In this podcast Ken Burgin discusses the many angles to a successful children’s menu – the choice of food, the way it’s cooked and served, how staff look after children, pricing and discount options, and how to use a popular kid’s menu to spread good news and attract more customers. 

Direct download: 234_Designing_and_Promoting_Popular_Children_s_Menus.mp3
Category:business -- posted at: 9:00am AEDT

What have vegetables got to do with numbers and business? We’ll find out from Trudi Yip of the Numeric Eight bookkeeping and accounts management business, which she started in 2006.  She has more than 20 years experience running small businesses and comes from a family of entrepreneurs – in fact she first learned about business as a child by counting potatoes in the Sydney Markets before dawn.

She’s brought her business experience and insights together in a new book called Counting Potatoes – Transform Your Creative Passion and cleverly connects potatoes, onions, pumpkins, ginger, garlic and even watermelons up to all the elements of business success. Intrigued by the sound of this? The interview is definitely worth listening to!

Direct download: 233_Counting_Potatoes_for_Business_Success.mp3
Category:business -- posted at: 6:00am AEDT

Customer service – it’s so important, and can be so variable. Chances are it’s what people talk about more than your great food and beverages, especially if things don’t go right. Consistency is key, so visitors know what to expect and managers know that when they’re not around, service will be delivered to the correct standard.

 

In this podcast Ken Burgin interviews Justin McGurgan of training and consulting firm Zealifi. We talked about how customer expectations have changed, and the role management must play in creating a strong service culture. We also discussed the effectiveness of monthly training, the role of supervisors, and how to measure success. Here’s a man who is passionate about customer service, and who gets great results from his enthusiastic training programs.

Direct download: 232_Managing_Customer_Service_for_Consistent_High_Quality.mp3
Category:business -- posted at: 3:56pm AEDT

Many of the people who listen to this podcast aren’t chefs, but many of you do have responsibility for kitchen results. It’s the heart of the house, and the product of all that ice, fire, food, hard work and creativity can either attract and delight, or sometimes leave customers unimpressed. If you own or manage a business where food is served, you must have an understanding of how the kitchen works.

In this podcast, Ken Burgin talks from his own experience as owner of a busy cafe and restaurant, and from what he’s observed working with chefs and restaurant operators as a consultant and through Profitable Hospitality. In recent years, good technology has given chefs more control, and managers much more access to costing, ordering, workflow, sales and customer responses. Good communication is always essential, and that too benefits from modern channels to keep everyone ‘on the same page’. Good teamwork is when everyone feels they have the control they need…

Direct download: PH2023120Edited.mp3
Category:business -- posted at: 5:52pm AEDT

No one likes to pay taxes, and sometimes the hospitality industry plays a bit fast and loose with the way they avoid them. In fact there are many ways to minimise your taxes legally, without resorting to semi-legal avoidance tactics. Make as much money as you can, then get a good accountant working on all the ways to keep most of that money in your hands. You’ll sleep better and the bank will be impressed.

In this podcast, Ken Burgin talks with Chris Wheatley from Scope Accounting about his top 10 ways to maximise tax savings. We talked ‘big picture’ first, about understanding the tax options within your business structure, and then focused on wage and superannuation payments, claiming for equipment purchases, maximising stocktake deductions and getting the most from vehicle expenses. Plus a lot more suggestions along the way – credit card payments, home office costs, home internet and even sunscreen!

Direct download: PH2023020Edited.mp3
Category:business -- posted at: 8:54am AEDT

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