Profitable Hospitality Podcast

Successful bars have a good team of employees – it’s fair to say you can’t have one without the other. In this second of two interviews, Ken Burgin talks with Ben McBeath, managing director of Sydney bars The Arthouse Hotel and the Treehouse.

We discussed all the elements that go together to make a productive and high-performing workforce, how they handle recruitment and induction, promoting managers from within the ranks and what makes ‘bar people’ different. We also talked about incentives and bonuses, and how to improve workplace culture and diversity. Hear's your opportunity to listen to one of the leaders in the industry!

Direct download: PH20Episode2020420Edited.mp3
Category:business -- posted at: 12:54pm AEST

B-Corps are companies that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability, and aspire to use the power of markets to solve social and environmental problems. They come in all sizes – from small cafes, to large coffee roasters and food manufacturers. Here’s a list of some of the B-Corps in the hospitality sector.

Collectively, B Corps lead a growing global movement of people using business as a force for good. Through the power of their collective voice, one day all companies will compete to be best for the worldTM, and society will enjoy a more shared and durable prosperity for all.

In this interview, Ken Burgin talks with Allan English, the founder of hospitality finance company Silver Chef. He has been a passionate supporter of the B-Corp movement for a number of years, and Silver Chef was certified in 2015. It’s having a profound and positive effect through all areas of the business. B-Corp certification is a process that your business could also embrace – it’s worth looking through what’s involved.



Direct download: PH20Episode2020320Edited20DELUXE.mp3
Category:business -- posted at: 7:33pm AEST

Everyone believes in waste reduction – it’s been drummed into us since childhood. And commercial foodservice has extra challenges with large quantities, food safety issues and customers who don’t eat everything on their plate. In this interview, Ken Burgin talks with Dianne McGrath of Watch My Waste, a large-scale survey of foodservice operators and and consumers.

The research is still underway, and already she’s found surprising information about the percentage of food purchases that end up in the garbage, why that happens, and how unaware most operators are of the scale of the problem. The consumer survey information is also interesting – preferences about portion sizes, left-overs and what’s served on a plate. Lots of great money-saving information in this very informative interview and on Dianne’s website.

Direct download: PH20Episode2020220Edited.mp3
Category:business -- posted at: 6:05pm AEST

There are many moving parts involved in a successful bar – the beverage list, stock management, service systems, financial management, staff and marketing. In this first of two interviews, Ken Burgin talks with Ben McBeath, managing director of Sydney bars The Arthouse Hotel and The Treehouse.

Ben shared lots of great insights about the range of services they offer, the need for very regular upgrade of interiors, tracking numbers, managing competition, efficient service and effective marketing.

Direct download: PH20Episode2020120Edited.mp3
Category:business -- posted at: 6:00pm AEST

Food technology and hospitality subjects are very popular at high schools. This is driven in no small part by TV food shows like Masterchef, and people like Jamie Oliver and Gordon Ramsay. Whatever you think of TV chefs, the interest in cooking is very welcome – now we need to leverage this to turn keen students into our keen young employees!

In this interview I went back to school and talked with a Food Tech teacher and three students at Auburn High School in Melbourne. We discussed the most popular parts of the their cooking course, the range of topics covered, the Masterchef factor and what they imagine is the life of a chef in a restaurant or cafe. It’s time to make friends with your local hospitality teachers and students - talent is waiting!

Direct download: PH20Episode2020020Edited.mp3
Category:business -- posted at: 3:16pm AEST