Profitable Hospitality Podcast

It’s been a great year for podcasting, both what we’ve produced for Profitable Hospitality, and for the spread of the podcast medium. More and more people know what podcasts are, how to find them, and how easy it is to tune in to your own 'personal radio station’. You no longer need to make an appointment with a regular station and hunt around for the episode if you missed it - what you want is there whenever you want it.

We presented a podcast for all 52 week of the year in 2015, and I learned so much from the people I interviewed and the subjects I researched. In this final episode of the year, I talk about particular lessons learned in the areas of Marketing, Personal Development, New Business, Productivity and Staff Management. You can see all the episodes mentioned here.

Thanks for all your comments, reviews and feedback - it means a lot to me. Here’s to a great year in 2016! Ken

Direct download: Podcast2016420Edited.mp3
Category:business -- posted at: 8:39am AEST

Happy, friendly, fun, cheerful – definitely words you want associated with your business. Sometimes you've chosen well with staff who smile and share their enjoyment of life. Other times we need to remind them – hopefully their efficiency makes up for the occasional gloomy look.

For many, it's been a challenging year, and your job has been to keep smiling, creating warmth and hospitality for customers. There are many ways to 'build in the happiness’ so it doesn't depend on having a comedian at the bar. Ken Burgin goes through his Top 20 list of how to make sure your business is a genuine place of hospitality, 365 days of the year.

Direct download: Podcast2016320Edited.mp3
Category:business -- posted at: 4:19pm AEST

Restaurant and cafe owners are often nervous about food bloggers, worried about what they will say and who will read it. But don’t we want more people hearing and talking about us – of course we do! It’s just taking some operators a while to get used to the huge diversity of blogs and social media activity, and the hunger for novelty and new flavours.

In this interview, Ken Burgin talks with Lee Tran Lam, a food writer and editor, with her own food blog and podcast The Unbearable Lightness of Being Hungry. We discussed the changes she’s seen in food publishing, how to reach and engage with food bloggers, the role of PR agencies and the #1 factor that will catch the eye and interest of foodies and potential customers.

Direct download: Podcast2016220Edited2028229.mp3
Category:business -- posted at: 8:12pm AEST

One minute I was interviewing Steve Cumper about his famous Red Velvet Lounge, and then a few months later it was gutted by fire! Every owner’s worst nightmare – a thriving business turned into a smoking ruin. You can hear the interview I did with Steve back in July 2014, and this time around, we talked about rebuilding and relaunching.

Steve has built up a big community of friends and fans in the small town of Cygnet in Tasmania. They rallied around in so many ways to help with the recovery, and he also had to work with his landlord, insurance companies, creditors, equipment suppliers, finance companies and staff to get things back on track. Plus the town’s expectatios that things would return to exactly how they were before. There are so many lessons here for how small operators handle ‘risk management’ – one of those terms we usually shrug off, but here it come to life in full, flaming colour. Steve is an interesting and articulate guest – enjoy the interview and please learn from his experience.

Direct download: Podcast2016120Edited.mp3
Category:business -- posted at: 7:41am AEST