Profitable Hospitality Podcast

Centennial Park is very different to a restaurant or bar, but their ability to find stories in the daily events, landscape, visitors and staff are an impressive model for anyone who is wondering about ‘what do I write about’ on a blog. It’s not a small space, with more than 20 million visitors per year and a space that covers 220 hectares (approx 550 acres).  Their blog is always interesting, and it’s backed up with great use of social media to reach different audiences.

In this interview Ken Burgin talks with Craig Easdon, Manager of Marketing & Communications at Centennial Parklands – he’s a fund of information about content creation for the blog, the publishing calendar, social media management and creating popular web content that appeals to visitors, world-wide web browsers and the media. Full and happy disclosure – I live 100 m. from the park and walk around and through it most days of the year!

Direct download: Podcast103_Edited.mp3
Category:business -- posted at: 1:29pm AEST

Supplier prices keep rising, and traditional cost-cutting methods don't always work – you can’t just reduce the portion size, or use cheaper product. Menu price increases are another option, but that’s not always possible - you’ve got competitors and customer reactions to keep in mind.

In this podcast, Ken Burgin looks at some of the ‘quick fixes’ you can do to control the cost of vegetables, dry goods, meat, seafood and dairy products. Reduce the cost percentage, and increase the gross profit margin – there are many things you can do that will together make a substantial impact. Don’t forget  that good recipe software has to be part of the mix – we recommend the Profitable Recipe Manager and the Profitable Kitchen Manager Set.


Direct download: Podcast_102_Edited.mp3
Category:business -- posted at: 6:56pm AEST

Many managers and chefs think they deserve more money, and most of the people who make salary decisions are struggling to keep down wage costs. So how do you have a productive discussion? There are many ways to request a salary review, in a way that can be a ‘win-win’ for both parties. 

In this interview, Ken Burgin talks with Sabiha Vorajee, an HR specialist who’s worked with a wide range of companies in the area of reward and remuneration. Through her company High Value Woman, she specialises in coaching women how to negotiate higher salaries – to gain the confidence and skills to ask for what they deserve. Here she shares tips for women and men, plus suggestions for senior management on how to handle salary requests. If you don’t keep salaries comparable to the market, you will soon be losing staff. Pay and benefits is a topic that makes everyone ‘lean forward’ – I’m sure you will find this interview very interesting!


Direct download: Podcast_101_Edited.mp3
Category:business -- posted at: 12:28pm AEST

In this podcast, Ken Burgin talks about dozens of ways to create a more efficient and paperless business. It won't happen overnight, but month by month you will find more and more ways to stop the flood of forms and paperwork. 

Does this mean new and unfamiliar ways of working? Yes – you need to get the team on board, and most of them are quiet happy with 'the good old ways' but that won't lead you into the future. Your profitable competitors are making this a priority – using iPads, tablets, mobile apps and web services. And making demands on suppliers to get with the program!

Services discussed in this podcast include  ToDo Cloud, Evernote, Dropbox, Google Drive, Deputy, BurstSMS and the Fujitsu ScanSnap.


Direct download: Podcast_100_Edited.mp3
Category:business -- posted at: 2:35pm AEST