Profitable Hospitality Podcast

Ever worried that someone is copying your ideas without permission? Recipes, menus, designs – even your name. When people see that you’re successful, it won’t take long for them to borrow your ‘intellectual property’ – a quick Google search usually gives them most of what they’re after!

In this interview Ken Burgin talks with Geoff Moller, a business consultant and expert on intellectual property. We discuss trademarks, business names and logos, customer lists, ‘trade secrets’, photographs and of course menus and recipes. There’s a lot of protection you can take advantage of if you take the right steps – and first you need to understand the terms and concepts. 


Direct download: Podcast_91_Edited.mp3
Category:business -- posted at: 12:56pm AEST

Ever worry about how your staff manage their finances? Rent, cars, credit cards, mobile phone plans and another round of vodkas – it’s not just the young ones who get behind in their payments. We don’t pay high wages in hospitality, and many staff live from week to week with little left over.

In this interview Ken Burgin talks with financial planner Craig Bigelow of Rising Tide. We discussed how to start positive conversations about money, improving people’s ‘financial intelligence’, using peer influence for positive results, the difference between good debt and bad debt, plus saving, insurance and wills. Craig worked in a bar for five years, so he knows how the industry works. This is a very positive discussion with value for staff (and owners) of all ages. 


Direct download: Podcast_90_Edited.mp3
Category:business -- posted at: 7:51am AEST

There's a lot more to cafe success than good coffee. You need the right location, equipment, product knowledge and menu. Plus staff who can deliver great service and create a consistent product day after day. Then add smart marketing and a friendly helping of social media.

In this interview, Ken Burgin talks with Levi Andersen of He first decided to pull shots for career day at age 6, complete with a Starbucks t-shirt. He resumed his connection with serious coffee during high school, and was soon running a family coffee stand, then a number of cafes. Fast forward several years and he’s now working with Coffee Fest and helping new and existing cafe operators to raise their barista skills, popularity and profits.  You can also follow him on Twitter and his regular podcast.

Direct download: Podcast_89_Edited.mp3
Category:business -- posted at: 11:02pm AEST

So many meetings don’t work – too long or too short, some people talk too much, others say nothing. Important decisions may be forgotten or ignored, and accountability is avoided. Typical meetings in a restaurant, bar or hotel could be the ten minute pre-shift gathering, half an hour each week for the management team, or a monthly meeting for all staff, designed for education and updates – they can all be very useful.

In this interview Ken Burgin talks with Cindy Tonkin, the consultant’s consultant. She’s worked in many business settings – large, small, serious corporate and informal small operations. She brings great energy and creativity to this discussion, and will help make meetings a regular, productive and appreciated part of your management. She has also gathered for us a number of recommended articles on meetings – check them out and all the resources on her website.

You can also hear Cindy in Podcast #72 on How to Be a Successful Restaurant and Bar Consultant, and check here website The Consultant’s Consultant


Direct download: Podcast_88_Edited.mp3
Category:business -- posted at: 6:22pm AEST

Banks can be a source of endless frustration. You want to borrow money for a startup, extend credit during a quiet period, or arrange finance for expansion…and the answer always seems to be ‘No!’. Most of the time, we just don’t know how banks work and how they make decisions.

In this interview, Ken Burgin talks with Neil Slonim, The Bank Doctor. For 30 years he held senior leadership positions in Business Banking, Corporate Banking and in the ‘bad banks’ of both NAB and its subsidiary Bank of New Zealand. ‘Bad banks’ are the divisions where problem loans and borrowers are managed. Neil now works with small and medium size businesses to help them survive and thrive – he’s ‘the banker in your corner’.

We discussed finance for startups, how successful operators can raise money for expansion, how bank decisions are made and how to get the answer you do want to hear. As a part of his consulting service, he offers a very useful Bank Risk Report, giving you detailed information on where you stand with your bank, plus 40 suggestions on how you can improve your standing. More information at The Bank Doctor website, and use the discount coupon ABIS15. You can also follow Neil on Twitter and subscribe to his monthly newsletter. 

Direct download: Podcast_87_Edited.mp3
Category:business -- posted at: 10:02am AEST

You can still create great food and stay connected with the public after a life in restaurants – that’s the reassuring message in this interview with Sydney chef Alex Herbert. Since closing her famous Sydney restaurant Bird, Cow, Fish two years ago, she has created a life that balances family, consulting, cooking for her stall at Everleigh Markets, and regular appearances at festivals and food events.

If you feel that restaurant life is taking its toll, or maybe you want to work with food but avoid signing a lease, there’s much to learn and enjoy when you listen to this interview. Part of Alex’s success comes from staying connected with customers and ‘fans’ through Twitter , Instagram and LinkedIn – just because you don’t have your name in restaurant lights doesn’t mean you drop out of sight.


Direct download: Podcast_86_Edited.mp3
Category:general -- posted at: 12:29am AEST