Profitable Hospitality Podcast

Do your staff understand what's involved in delivering high quality customer service? Here are two very effective ways to demonstrate the issues and train for better delivery.

Direct download: CustomerServiceFinal.mp3
Category:general -- posted at: 11:09pm AEDT

Professional images of your food, beverages & venue are essential for modern hospitality marketing. Here's how to get great photos to show the quality of your products, service, staff & atmosphere - ready to use for digital, online & print. We live in a very visual world!

Direct download: 05_PhotographyPodcast.mp3
Category:general -- posted at: 6:56pm AEDT

Sometimes poor performance is quite logical! Many of these 16 reasons are obvious, and so are the solutions once the cause is identified.

Direct download: Staff_4.mp3
Category:general -- posted at: 3:48pm AEDT

How to create more profitable business in November and December, and boost customer numbers in the new year. Plus a question on recipe costing and the Tech Tip of the week.

Direct download: Christmas_Final.mp3
Category:general -- posted at: 7:46am AEDT

Promotional ideas for the weeks before and after the actual day.

Direct download: Events_MelbourneCup_Final.mp3
Category:general -- posted at: 3:55pm AEDT

How to ensure staff manners and presentation enhance your brand.

Direct download: Etiquette_Final.mp3
Category:general -- posted at: 3:26pm AEDT

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