Profitable Hospitality Podcast

Resentment, aggression, angry words and bullying – strong emotion show up in many ways at work, and the effects are felt by everyone – even customers. In this interview Ken Burgin talks with Duncan Morris, an experienced counsellor and social worker who has also worked as a manager in large organisations. 

Duncan explains the nature of anger, what causes it, and how managers and supervisors can handle angry situations when they flare up. Our job as managers and business owners is to create a safe and respectful workplace, and when there are angry outbursts and negativity, the situation needs to be handled quickly. This is a challenge for many supervisors, especially if they are young or inexperienced. You can contact Duncan at Watersedge Counselling.

 

Direct download: Podcast_61_Edited.mp3
Category:business -- posted at: 4:28pm AEST