Fri, 26 July 2013
With special guest Clinton Power, a relationship counsellor and therapist. In this podcast discussion, we talk about typical conflict situations in restaurants, hotels and bars - why they happen, and how they can be handled more effectively.
In many workplaces, there's an urgent need for managers to have 'courageous conversations' with staff in conflict. Without action, it won't take long before good staff leave and productivity falls.